Receiving a Samples & Copy Request

Who Receives Request Emails

Request emails are sent to vendors or suppliers that are able to provide samples/imagery/attributes for an upcoming sale. Once an item is setup correctly in our system, the Vendor Assets Specialists reach out to acquire assets. 

Why Vendor Provided Assets are Preferred

Using vendor provided assets in the ensures the item will be ready to sell as soon as it is ready with drop-ship partners or inventory is scanned in at fulfillment centers. 

When the Request Email is Sent 

Vendor Assets will send Request Emails once all internal upstream setup is complete. Conversely, requests will not be sent preemptively without setup complete - Please do not send samples before a request is sent. The Timeline Overview has additional information on this subject.

What the Request Email Contains

Each request email provides a list of all assets needed embedded into a product attribute form as well as ship to location. For an in-depth breakdown of the information provided in Request emails, please review Email Components - Samples & Copy Request.

Next Steps

Following the vendor or supplier's confirmation that all assets have been submitted, Vendor Assets reviews items and replies if any enrichment information is missing or pending approval. Once all assets are accounted for they travel through the production pipeline to be live on the site.

What if "x" Don't Exist?

Vendor Asset Specialists will need to procure samples, images, and copy through other methods.